FAQs

Do I need to have an account to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I sign up/create an account at www.todaysfashiondoha.com?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

I forgot my password, how can I retrieve it?

Please click on ‘Forget password’ which is available at the ‘Sign In’ page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.

How can I edit/update my account details?

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.

How can I place an order?

In order to place an order with todaysfashiondoha.com, you will be required to:

  • Sign in to your online account
  • Shop for the items you want
  • Add the items to your Shopping Bag
  • Proceed to checkout
  • Enter billing and shipping information
  • Provide payment information
  • Review and submit your order
  • Check your order status
How will I know if todaysfashiondoha.com has received my order?

After you place your order, you will receive an acknowledgement e-mail from todaysfashiondoha.com to confirm that your orders have been well-received. However, do note that orders will only be shipped when your credit card payment has been approved, and in case of COD orders, your billing and delivery address verified. Alternatively, you may check the status of your order through “My Account”.

There’s a missing item in my order, what should I do?

If there is any missing item(s), please contact at store@todaysfashiondoha.com.

How will I view my order details and history?

Please sign in to “My Account’ to view your order history. Click on the order you wish to view to see the details.

How do I track my order status?

The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.

Can I cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.

Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed.

But you can place a new order.

Why should I send you my personal information?

Due to high risk or credit card fraud, todaysfashiondoha.com may request additional information for payment verification. We will not be able to process your orders if we do not receive the required documents.

In order to avoid delays with your order, we suggest that you scan the documents and send them via email so that they are clearly legible. Alternatively, you may take a clear photo of the documents requested if scanning is not available.

Is my personal information kept secured?

All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights to access these information. At no point will we share, rent or sell your personal information without your consent.

What happens if an incorrect address is provided for the delivery?

If the address is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, please log in to your online account.

If no one is available at the delivery address to receive the products, the delivery agent will leave an “unable to deliver” note at the address and the recipient should follow the instructions on that note to
arrange redelivery of the products.

How is the delivery processed?

Most of our delivery agents make two attempts to deliver a parcel and they might require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery.

However, this may be unsuccessful if the contact number is unreachable. Please indicate area and area code clearly when placing an order. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us.

I received a defective item, what should I do?

Defective items can only be returned to Today's Fashion Office, subject to item being returned must be in its Today's Fashion condition with the Today's Fashion tags and tickets.

Please note that value amount and shipping charges are strictly non-refundable and non-returnable in any form. Sale items cannot be exchanged in retail stores or via online.

I received an incorrect item, what should I do?

Incorrect item received can only be returned to Today's Fashion Headquarters Office, subjected to item being returned in its condition. .

What kind of promotions will todaysfashiondoha.com have?

On some occasions, todaysfashiondoha.com may introduce special promotions and discounted items on the website, at a limited time offer or while stock last basis. We might also issue special coupons and vouchers which you can use for your future orders.
However, we would like to inform you that no price adjustment in any form will be provided for previous orders.